The company then started issuing flight vouchers instead, and told customers cash refunds could only be applied for after the coronavirus crisis had passed. In its latest email to customers, Ryanair now states that vouchers will be automatically exchanged for cash if they aren't used within 12 months.
The remaining flights are operating on an emergency schedule only for passengers trying to return to the UK. Some Ryanair customers say they've been waiting up to 10 weeks to get a cash refund for their cancelled flight. You asked me to DM details a week ago to put me on the cash refund list, which I did. I've now had another email saying you'll give me my money back if I've not spent the voucher in 12 months. I want my refund now. No response. Literally the worst customer service.
Ryanair can you please tell me how I get a refund for flights cancelled??? Like many others I got emails saying I could apply for a refund and went through that process only to get a travel voucher back instead.
Then your website just sends you round in circles or is too busy! Another passenger said: "I've now had another email saying you'll give me my money back if I've not spent the voucher in 12 months. Ryanair told The Sun that this email was sent as a reminder for customers who want to accept a flight voucher over cash.
The airline said passengers can still choose not to accept the voucher and request a cash refund instead. Ryanair said cash refunds will be processed in "due course" but didn't give an exact date. A spokesperson from Ryanair said: "For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers.
Consumer group Which? Many travel firms offered customers flight vouchers, which can be use in the future. Traditional vouchers are usually passenger-specific and non-transferable, which is seen as one of the biggest disadvantages. However, British Airways and easyJet warn that once a voucher is chosen, it cannot be changed to a cash refund.
Often, restrictive voucher policies will turn customers off from future bookings with the same airline again. Vouchers usually range from 12 to 24 months, however with airlines continuing to cancel flights, many travellers may be unable to use them before they expire. If you booked a package holiday, you should be able to get a refund for your voucher from the company that went into administration that it was protected by. Follow us. Terms Privacy Policy.
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